#Protocols July 24


Coach4aday blog posts are ideas that are shared to help people grow and learn. Would love for you to consider following the blog with one of the like buttons. You can follow by email at bottom right of post.

My twitter handle is @coach4aday2 if you want to follow the blog that way.

Each year the blog takes on a different focus. In 2019 the goal is for each post to bring you the reader a lesson, quote, message, or story that can help you grow.

Protocols

On January 13, 2018 for 38 minutes the entire State of Hawaii was in a panic stricken emergency because of poor PROTOCOLS.

One employee of the Hawaii Emergency Management sent out the following message in error.

missle

The message was suppose to be a test and include the words EXERCISE at front and back end of message. The newspaper headline said OOPS the day after the message and that is what happens when you don’t have PROTOCOLS in place.

OOPS.jpg

My son Mack brought this story to my attention as he was researching it for a summer school class he is taking.

The definition of PROTOCOL is “Official procedure or system of rules governing affairs of state”. In this case here is what didn’t happen.

  • There were no procedures in place to prevent one person from sending out this type of message.
  • The employee reportedly had twice in his past employment history done the same thing confusing instructions to send a drill message with an actual event that was not occurring. He/she still had those responsiblities.
  • There was not clear PROTOCOLS in place on how to correct a mistake. That contributes to the 38 minutes of panic that people endured.

When there is misinformation or miscommunication on any scale it can lead to conflict at a minimum and panic in worse case scenarios.

If you are in charge of an organization that serves the public you cannot spend enough time practicing and making sure you have the best PROTOCOLS in place. If you don’t you are sure to have an oops.

 

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Vivo Mentor

Learn How to Use Business Mentoring Successfully

Dave Ramsey

STRATEGIC ARTS AND WELLNESS

A Unique Title For Me

Hoping to make the world more beautiful

Heartfelt

Loving life and living it up!

Endless Roaming

Australian Traveller that loves to "Roam" our globe, creator of ENDLESSROAMING.COM sharing the experience through word and photography. Currently working on Sydney Harbour in a recent career change from the IT industry. Feedback / questions are more than welcome, happy travels

Ella Craig

Write here, write now.

Our Eyes Open

Come along on an adventure with us!

Bullet Point Reading

Key Takeaways From Books!

LITERARY TITAN

Connecting Authors and Readers

~Plucking Of My Heartstrings~

Blogging on a variety of things that pluck at the hearts' emotions & more

PowerPop... An Eclectic Collection of Pop Culture

An Eclectic Collection of Pop Culture

Toastie Books

happiness is reading books in bed

emotionspassion.com

Emotional musings

Mirth and Motivation

Motivate. Elevate. Laugh and Live Positively!

paperinkplan

Productivity planning and other stuff...

%d bloggers like this: